Medical and allied health practices
You do not pick up in the middle of a session or a procedure, and that is how it should be. CallReply sends a neutral text from your own number so the patient does not keep redialling.
Call back: Mr Dawson before the next visit
Between two patients. Patients get a neutral message, and you call back in order.
The phone may buzz during a manipulation or a scale and polish. The patient gets a message and you stay focused on the person in front of you.
Session in progress · Text sent
The text only says who you are and that you will call back. No reason for the visit and no health information appear in it.
No health details
Between two patients, the history lists missed calls with their time. You call back in order without digging through the phone's call log.
3 call-backs to do
For one specific patient, you can send a manual reply from the history in one tap, even without a subscription.
Manual reply
A text can be read by a relative on the patient's lock screen. Medical confidentiality therefore calls for a generic message: "The practice saw your call and will call you back." Never add an appointment reason, a result or a treatment. CallReply only inserts the first name or full name from your address book, and only if you use those variables in your template.
Yes, it is an ordinary SMS sent from your own number. The patient can reply to ask for a slot. Answer with the same caution. For emergencies, your message can point to the emergency number or your on-call service, without saying anything about the patient's situation.
Physiotherapists, community nurses on rounds, osteopaths, speech therapists, podiatrists, midwives, dentists or psychologists: any practitioner who takes calls on a mobile and cannot answer during treatment. The text keeps the patient from thinking the practice is unreachable.
Group practices can register several Android phones and follow calls from the web space. The dashboard shows missed calls and texts sent, and never displays health data, because CallReply does not process any.
The text answers the patient who just called, so it stays informational. Name the practice and add no offer: commercial content would bring the message under the direct marketing rules described by the CNIL.
A number on the STOP list never receives an automatic text. Useful for colleagues, labs, or a patient who would rather not get messages.
Hosted in France, with a retention period for each kind of data. After that, history keeps dates and statuses but not numbers. Export and erasure from My data.
Many patients call from a withheld number, sometimes from a facility. No text is possible in that case; the call is only recorded in the history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
No. The app only reads the phone's call log to detect missed calls. It has no link with your practice management software.
Yes. You have one French and one English template, handy for foreign patients or tourist areas.
At restart, CallReply resumes where it stopped and handles the calls missed in the meantime, according to your rules.
No. One text per number per day. Later calls are logged in the history with the reason "already answered today".
One message in French, one in English, personalised with the contact's first or full name.
FR · EN templates · 1 SMS segment
Learn moreReply to a missed call from the history in one tap. Free, even without a subscription.
One-tap reply · Free
Learn moreEvery missed call and every SMS, with time, contact and status, on your phone and on the web.
Delivered · STOP list
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