Garages and body shops
At the garage, the phone rings during an oil change, a strip-down or a paint job. CallReply replies by text from the workshop's number, and you call back once your hands are free.
Call back: Mrs Morgan at your break
The workshop replies. The customer gets a text from the garage and spells out the request in writing.
You finish tightening that bolt instead of running for the phone. The customer gets a text and waits.
Text sent
Someone calling to ask if their car is ready gets an instant reply. They know a call back with news is coming.
"Is my car ready?"
The text comes from your number, so the customer just replies. They often spell out the request: a tyre quote, an MOT booking.
Tyre quote requested
A driver who has broken down calls several garages. The one that answers, even by text, has a better chance of hearing back.
New customer · Reply received
No problem. CallReply reads the Android call log and sends the text even with the phone locked. If the phone switched off during the day, missed calls are caught up when it restarts. You never need to touch the screen with dirty gloves: everything goes out on its own, and you check the history at coffee time.
Some calls need a personal answer, such as confirming that a part has arrived. From the history, open the missed call and send a manual reply in one tap. This feature is free, even without a subscription, and the message always goes out from your own number.
Independent garages and small repair workshops where the owner also works under the lift. There is no switchboard, no permanent front desk, and the phone moves from pocket to pocket. An automatic text keeps in touch with the customer without stopping the job.
Body shops, tyre centres and quick-fit workshops, where compressors drown out the ringtone. Customers waiting for a quote or to collect their vehicle know their call was logged and that a call back will follow.
This text answers a customer who called you: it is not prospecting. Keep it informational, with the garage's name. A winter tyre offer added to the message falls under prospecting rules: prior consent and a free way to unsubscribe.
Parts suppliers, partner tow trucks, insurers: add their numbers to the STOP list. They will never receive a text. You manage it from the phone or the web space.
Hosting in France and a set retention period for each kind of data. After that, history keeps dates and statuses without numbers. Contact sync requires your consent, and "My data" lets you request export and erasure.
When a customer calls from a withheld number, there is no number to text. CallReply sends nothing, but the call stays visible in history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
No. The text goes out from the SIM in the workshop phone. No new line, no switchboard and no third-party SMS gateway.
Yes, and you set it: a daily SMS cap, a minimum gap between two sends, and only one text per number per day.
Yes. The web client space shows missed calls and texts sent, delivered and failed, with charts over 7, 30 or 90 days.
Android 8.0 or later. The app downloads from callreply.fr, and the Google Play release is in preparation.
A text goes out from your own number as soon as a call is missed or rejected.
Text delivered · Missed call
Learn moreReply to a missed call from the history in one tap. Free, even without a subscription.
One-tap reply · Free
Learn moreYour missed calls and texts in figures, over 7, 30 or 90 days, from any browser.
Missed calls · 30 days · Texts delivered
Learn more3 days free, no commitment
